It answers when you're on the tools, and does the admin before you're back in the ute.
What happens when someone rings
No menus. No “press 1 for accounts”.
- 01
It knows who's calling
It looks the number up in Fergus, Simpro, Tradify, iTrade or Xero before it gets past hello. New caller? It asks their name and reads it back before saving.
- 02
It books a real slot
It confirms who's paying and the street address, then writes a real job into your system. If it can't see your diary, the office confirms the time.
- 03
It knows when to stop
No prices it wasn't given, no guesses at how long a job takes. Urgent jobs go to your on-call; the rest get a callback next business day.
Everything the agent does
A receptionist that knows your customers, your prices and where its job ends.
Remembers repeat callers
It keeps the last three calls from a number over 90 days, so regulars don't start from scratch. You set both numbers.
Sorts urgent from routine
Leaks, no water, no heat, gas or electrical hazards get flagged urgent. Every call is graded emergency, urgent or routine.
Books the job, not a message
Jobs in Fergus, Simpro and iTrade, with Simpro appointments against a technician. Enquiries in Tradify, bookings in Graft.
Quotes only what you allow
Standard and after-hours rates, after-hours only, or none at all. It never makes up a price.
Puts people through to people
Urgent jobs go to your on-call number once logged, as a transfer or a callback. Anything else it can't handle goes to a person.
Tells you what happened
A summary by email and text after every call, or only when it's urgent. You choose what goes in the text.
After the call
Three places to find what happened.
The summary
Who rang, their number and address, the job, whether a time was agreed, and how urgent it is.
The transcript
Every agent call is recorded and transcribed, so you can read what was actually said.
Activity in H3llo Phone
Each agent call in the app, with the summary, the transcript and a call-back button.
The bit everyone asks about
- “Will it sound like a robot?”
- Ring it and decide. The number's at the top of this page for a reason.
- “What if it gets something wrong?”
- It hands over rather than guesses. Prices, diagnoses and upset callers go to a person.
- “Do I have to change my number?”
- No. Keep the number on your van and your invoices.
- “What if I hate it?”
- Turn it off. No lock-in contract, no termination fee.
- “Is the call recorded?”
- Yes, and the caller is told at the start. Recording your staff's own lines is off unless you turn it on.
- “Can it handle emergencies?”
- A burst pipe at 2am, yes. It isn't a 111 service: for police, fire or ambulance, ring 111.
Where the calls go and how long we keep them: trust and data.
Mostly worried about nights and weekends? How after-hours call answering works
A plumber or an electrician? See how it handles your trade's calls
Monthly, excl. GST, on your number or a new one.
Don't take our word for it. Ring it.
Ask it to book you in. Ask it something awkward. See how long it takes before you forget you're talking to a computer.