Twenty tenant calls, three viewings and a leaking cylinder at 11pm.
H3llo's AI receptionist answers every call to your rental line. It takes tenant and maintenance calls properly, asks rental enquiries your questions, and only wakes the on-call manager for a real emergency.
Tenant calls don't keep office hours.
Kāpiti portfolios run from Raumati to Ōtaki, and tenants, owners, tradies and people after a rental all ring the same number. Viewing enquiries arrive in a wave the moment a listing goes live. Maintenance never breaks at a convenient time.
The agent answers all of it, 2 to 10 calls at the same time depending on the plan. It answers the standard questions about a property from the details you give it, takes viewing requests, and takes maintenance requests with the address, the fault and the tenant's contact details.
After hours it applies your emergency rules. No heating in winter or water through a ceiling goes to the manager on call by text or transfer; a squeaky door waits for the morning summary.
- Rental enquiries asked your screening questions before they reach your team.
- Viewing requests taken with the times that suit, ready for you to confirm.
- Maintenance requests logged with address, fault, access details and the tenant's number.
- After-hours emergencies sent to the manager on call, by your rules.
- Owner and tradie calls put through to the right person during business hours.
Cover for every call in your portfolio.
It knows your properties, your screening questions and your after-hours rules.
Tenant enquiry screening
It answers questions about a listing from the details you give it and asks your screening questions, so your team calls back the people worth calling back.
Maintenance intake
Address, fault, how to get in and the tenant's number, read back before it hangs up. It doesn't connect to property management software, so the request arrives by email ready to enter.
After-hours emergencies
Your rules decide what wakes the on-call manager and what waits for the morning. Texts can go out only when a call is urgent, so nobody's phone buzzes for a dripping tap.
Viewing requests
The property, the caller's details and when suits them, taken the night a listing goes live instead of after a round of phone tag.
Owners and tradies to a person
It asks who's calling and why, and puts owners, contractors and anyone who needs a person through to your team during business hours.
A written record of every call
An email summary and a full transcript for each call: a record of what tenants, owners and contractors actually said, and when.
How it works for a property management team.
- 01
We set your rules
Screening questions, the standard answers for each property, maintenance categories, and what counts as an emergency.
- 02
Calls answered around the clock
Your team answers first during the day. The agent covers overflow, evenings, weekends and public holidays.
- 03
Requests captured and sent on
Maintenance and enquiry details written up and emailed to whoever needs them, ready to go into your system.
- 04
Escalation only when it matters
A text or a transfer to the on-call manager for genuine emergencies, and an email summary for everything else.
Tone, tenant privacy and when it hands over.
What property managers want to know before an AI talks to their tenants.
Steady with upset tenants
Warm and patient, or crisp and efficient: you choose. A tenant with water through the ceiling gets the same calm answer as someone booking a viewing, and an upset caller is handed to a person or promised a callback.
No promises it can't keep
It doesn't commit a tradie to a time, guess how long a repair will take, or quote a rent or fee it wasn't given. Those go to your team.
Recorded, and the caller is told
Every call the agent handles is recorded and transcribed, and the caller hears that at the start. If a tenant disputes what they reported, you have it word for word.
Tenant data hosted in New Zealand
Call data is hosted in New Zealand, kept for the life of your contract and purged 30 days after. The overseas services that process calls are named.
How we handle call dataAI agent plans from $75/month + GST.
Monthly, excl. GST. Every plan answers 24/7 and emails you what happened; the bigger plans add minutes, more calls at once, texts and the full set of agent actions.
- H3llo AI 60
For a sole trader who mostly needs messages taken.
$75/month- 60 AI minutes a month
- Conversational AI agent
- 1 regional phone number
- 2 concurrent calls
- H3llo AI 200
The full agent, for a crew.
$300/month- 200 AI minutes a month
- Multilingual conversational AI agent
- 2 regional phone numbers
- 5 concurrent calls
- AI Base 2
Busy phones, bigger team.
$675/month- 500 AI minutes a month
- Multilingual conversational AI agent
- 2 regional phone numbers
- 10 concurrent calls
Questions we get asked
- Does it connect to our property management software?
- No. It doesn't integrate with property management systems. Every request arrives as an email summary with the full transcript, laid out so your team can enter it in a minute.
- How does it decide what's an emergency after hours?
- You tell it. We set it up with your categories, such as water through a ceiling or no heating in winter, and only those go to the on-call manager by text or transfer. Everything else lands in the morning summary.
- Can it book viewings?
- It takes viewing requests: the property, the caller's details and the times that suit. It can't see your calendar, so your team confirms the time.
- Will tenants know it's an AI?
- Yes. It says so in the greeting and answers honestly if asked. Calls are recorded, and the caller is told at the start.
- What happens when several tenants ring at once?
- It answers them all, 2 to 10 at the same time depending on the plan, so a new listing or a storm doesn't end in an engaged tone.
Let your team stop answering the phone.
Talk to the agent in your browser first. Then ask us to set it up on the number your tenants already ring. We're a local team in Paraparaumu Beach.