A real phone for the phone, the desk and the browser, with the agent’s customer lookup built in. Your extension, your number, your call history, wherever you are.
Every button works: answer, send it to an agent, transfer, or tap through the tabs. These are the app’s real screens, wired up.
One sign-in, one extension, every device you answer on. Pick yours.
Rings like a phone call, even with the app closed.
Rings like a phone call, even with the app closed.
Sits in the menu bar. Download from the releases page.
Sits in the system tray. Download from the releases page.
AppImage from the releases page.
Nothing to install. Sign in and answer from any tab.
Every download on one page:phone.h3llo.nz/download
Use the email and password your H3llo admin set up for you. There is no magic link; it is a password, and your admin can reset it.
The app asks the first time. Without it, calls connect but nobody hears you.
That is what makes an incoming call ring when the app is closed or in the background.
Everything below ships in the app today. Nothing on this page is a roadmap.
The ring screen shows the customer card: their name, how many jobs are open and when you last spoke, pulled from Fergus, Simpro or Xero. It is the same lookup the agent uses, so the two of you are never working from different notes.
On the ring screen there is an Agent button next to Accept. Tap it and the caller goes to the receptionist instead of voicemail. Already on the call and need to get back on the tools? The same button is in the call controls, so you can hand over mid-call.
Attended transfer lets you talk to the person first; blind transfer sends the call straight through. Either way you pick from your extensions with a busy lamp beside each one, so you can see who is actually free before you send it.
Start typing on the dial pad and it searches your contacts in Fergus, Simpro and Xero as you go. Type a number and the caller ID matches while you are still keying it in. No copying numbers out of the job.
Every call the agent takes lands in Activity with a summary and the full transcript. If the caller needs a person, the call-back button rings them from your extension, with your number showing.
On iPhone and Android an incoming call uses the native call screen, so it rings even with the app closed and answers from the lock screen. Sign in on the desk and the ute; two devices can share one extension and both ring. When you need a quiet hour, turn on Do Not Disturb and calls go where your routing sends them.
H3llo Phone comes with every H3llo line. Get started and your extensions are ready to sign in the same day.